Contents 7. Trust, Safety & Responsibility
How systems earn trust, preserve user agency, and uphold responsibility.
Trust is now a core usability property, not an afterthought.
Mission statement
Establish and preserve user trust by ensuring transparency, informed agency, and clear accountability in system behavior.
Subcategories
1.Consent & ControlWho decides and when.“Do users of your system retain control over actions affecting them or their data?”9 directives2.TransparencyWhy systems behave as they do.“Can users of your system understand and influence behavior when needed?”9 directives3.Error CommunicationHow systems communicate when things go wrong.“Does your system help users recover instead of assigning blame?”9 directives4.Data IntegrityWhether data can be trusted.“Can users of your system trust their data is safe, accurate, and handled as expected?”9 directives5.PrivacyWhat happens to personal information.“Do users of your system know and control what personal information it collects, keeps, and shares?”9 directives6.Non-ManipulationHow the system influences user choices.“Does your system influence users only in ways they would endorse if they saw how it works?”9 directives